Communication IQ

By Fred & Anna Kendall

“By languages, in all their facets, we can live in peace or go to war. We sing songs in harmony, or shout insults in anger. We experience connection or disconnection. We work together in peace or in pain. The choice is ours.”—Anna Kendall
Every so often, we meet people with whom we find it difficult to communicate. For one reason or another, we don’t seem to be on the same wavelength—it’s as if we’re speaking different languages. It’s frustrating when we try to discuss something with them or understand their point of view.
The late renowned management consultant Peter Drucker claimed that 80 percent of all management problems were the result of faulty communication. Poor communication also causes strife in many relationships.

A Proven Way to Influence, Lead, and Motivate People

Rather than testing for intelligence, strengths, or personality types, the Kendalls offer a unique focus on seven “Life Languages.” Their system has enabled 70,000 people to bridge communication gaps through a greater self-awareness and heightened understanding of others.

The 7 Life Languages communications profile has been one of the most powerful and effective teaching and training tools that I have had the pleasure of using. Since most of our interactive behavior involves communicating with others, the knowledge gained from learning about ourselves and others through the Life Languages can only enhance, heal, strengthen, and improve our personal and professional relationships. This powerful tool can be used in any setting. The wisdom gained when individuals learn their own unique set of Life Languages is enlightening and automatically helps to create a greater appreciation for diverse perspectives. This powerful information has been a significant addition to the curriculum in our Management and Business Administration Program.

Linda Morable, Ph.D.

Professor of management, Richland College, Dallas, TX

Healthy relationships are key to every business and family. My husband, Marcus, and I decided to implement the concept of the Life Languages years ago and found that it is a wonderful tool of communication, not only corporately at Daystar Television Network, but within our own family. Fred and Anna Kendall are dear friends and their sincerity in developing and empowering people with character-based-communication surpasses the ordinary tactics currently used in the corporate world. I know Communication IQ will be life-changing and we highly recommend it!

Joni Lamb

Co-founder, Daystar Television Network

I am pleased to recommend the Kendall Life Languages Profile instrument (KLLP). I have found it to be a very accurate assessment tool, as well as an indispensable day-to-day communication and consensus building aid. I have spent over twenty years in the food service business. I have functioned as the president of Wendy’s Restaurants of Canada, an executive vice president of Brice Foods, president of I Can’t Believe It’s Yogurt US Operations, and owner/operator of eighteen Wendy’s Old Fashioned Hamburger Restaurants. During all of these postings, I have had exposure to many management skill profile instruments, but none have proven to be as valuable as the KLLP instrument. I urge any organization that is looking to more fully understand the dynamics between employees, departments, and project teams to give serious consideration to using the KLLP process.

Mark R. Liebel

Vice president, Business Development, Dippin Dots, Inc.

Fred & Anna Kendall

Fred and Anna Kendall are known nationally and internationally as experts in communication and relationships. They have offered their expert advice as hosts or interview guests on more than 800 television and radio programs, including Dr. Phil and Good Morning America. Their interest in helping people understand themselves and others was the catalyst for creating, developing, and perfecting an original system of communication known as the 7 Life Languages. They also developed the Kendall Life Languages Profile (KLLP), an exceptional measurement instrument that determines one’s fluency in the seven different communication styles. This foundational product is both diagnostic and prescriptive, providing insightful, positive self-discovery resulting in character-centered communication.Fred’s eclectic background includes positions such as juvenile probation counselor and officer, area and divisional manager of electronics communications companies, hospital management, and co-ownership of three psychiatric hospital programs and seventeen outpatient centers called LifeCare, located in Ft. Worth, Texas, Albuquerque, New Mexico, and Newport Beach, California. He has served on advisory councils and boards of directors for several organizations.Anna was the publicist and personal executive assistant to Mary Kay Ash, founder of Mary Kay Cosmetics, Inc., eventually becoming an international senior director. She co-hosted the nationwide radio talk show, Point of View, as well as her own shows, The Christian Home and Love Restores. Anna also hosted LifeCare, a national television talk show on emotional, relational, and professional issues that was syndicated on network and independent stations.With Fred’s education and experience in military science, psychology, psychometrics, and business, combined with Anna’s extensive background in public relations, marketing, advertising, and communications, the Kendalls formed Life Languages Institute, Inc., in 1995.For more information, visit

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