General Questions
Whitaker House is a Christian publishing company founded in 1970, dedicated to proclaiming the gospel through the publication of quality Christian books and resources.
You can reach our customer service team through our contact form on the website.
Whitaker House books are available through this website, major online retailers, and Christian bookstores nationwide. You can also find our ebooks on various digital platforms.
You can sign up for our newsletter to receive personal updates on the newest releases and more content you love. Follow us on social media for additional updates and content.
No, we do not have our own bookstore. We distribute our books to various online retailers and Christian bookstores nationwide. You can also buy any of our books on this website.
No, we do not offer distribution services for books we have not published. If you are looking for a distributor, you can reach out to the team at Anchor Distributors at www.anchordistributors.com.
Unfortunately, we cannot contribute to every donation request. Our company regularly donates to several organizations around the world and is unable to fill every request.
No part of our books may be reproduced or transmitted without permission in writing from the publisher. Please reach out to our customer service team through our contact form on the website using the subject "Permissions" to request permission.
Ordering & Shipping Questions
Online orders can be placed 24/7 through our secure website. If you need help finalizing your order, you can reach our customer service team through our contact form on the website.
Whitaker House takes orders exclusively online. We do not take orders over the phone. If you need help finalizing your order, you can reach our customer service team through our contact form on the website.
We accept all major credit cards (Visa, MasterCard, American Express, Discover). We do not accept cash or checks.
Yes, we use a highly trusted program to process your credit card payments. Your information is not stored or visible to our agents, and we will not sell your data.
Orders ship on the next business day after the order is placed. If there are issues with the order (out of stock or payment method declined, for example), there may be extra delays.
You will receive an email containing tracking information once it is available. Check your spam folder if you haven't received anything. If you still cannot find your tracking information, please contact us.
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options for faster delivery which you can select at checkout.
We cannot ship directly to international locations. We work with various distributors who can supply books internationally. If you would like to check if we have a distributor in your country, please reach out to our customer service team through our contact form on the website.
Yes, we offer bulk discounts on orders. Here is bulk pricing which is applied automatically at checkout:
20% discount on 1-49 units
25% discount on 50-99 units
30% discount on 100-499 units
35% discount on 500 or more units
*Bulk discounts apply to quantities of one title. Mixed title quantities do not qualify for bulk discounts.
**If interested in a business account, please fill out an account application with Anchor Distributors at https://www.anchordistributors.com/creditapplication.
20% discount on 1-49 units
25% discount on 50-99 units
30% discount on 100-499 units
35% discount on 500 or more units
*Bulk discounts apply to quantities of one title. Mixed title quantities do not qualify for bulk discounts.
**If interested in a business account, please fill out an account application with Anchor Distributors at https://www.anchordistributors.com/creditapplication.
Yes, we offer special bulk pricing for churches and other organizations if they set up a business account through Anchor Distributors. Please visit their website to fill out an account application: https://www.anchordistributors.com/creditapplication. You can expect to hear back from the Anchor Distributors team within 5 business days after your account application is received.
No, we do not accept backorders. We do our best to maintain stock levels but if a product is out of stock, it may take a few weeks to replenish.
Product & Format Questions
Most of our books are available in print and digital formats. Some titles are also available as audiobooks. You can check the specific formats available for each title on the product page.
Yes, we publish books in English and Spanish. You can browse our Spanish catalog by using the language filter in the search results on our website. For other language rights, we license to other publishers who translate, print, and sell the books.
Returns & Exchanges
We offer a 30-day return policy on all orders with exceptions on personalized products. To initiate a return, please click here to fill out our return request form. Once you have submitted the return request, you will be contacted via email with a Return Authorization (RA) number and instructions on how to return product from one of our representatives. You are responsible for return shipping charges.
If you receive a damaged book, we will arrange for a replacement or refund at no additional cost to you. Please click here to fill out our return request form. Once you have submitted the return request, you will be contacted via email to determine how you wish to handle the order. Please note, you will be required to provide photographic proof of the damages. In some cases, we will issue a return shipping label to receive the item back before credit is given.
No, shipping costs will not be refunded. Only the cost you paid for the product will be refunded.
When we receive your returned item, please allow 1-2 weeks from the date of receipt for the refund to be applied to your original payment method.
You will receive a refund via your original payment method (credit or debit card) for the cost of the item only once the order is processed and received at our warehouse. A refund for shipping will not be given. We will not re-ship your order, you will need to place a new order (make sure any undeliverable issue is resolved before placing a new order).
Publishing Questions
We publish Christian books across various genres including non-fiction, devotionals, Bible studies, and children's books among others. Our focus is on books that align with our mission and values.
All submissions must come through a literary agent. Whitaker House does not currently accept unsolicited manuscripts.
After a submission is made, our team will review and determine our interest in the project. If we are interested in publishing, we will reach out with an offer and work out a contract with the author and agent. Once signed, the final manuscript will go through the editing process, print, and then be distributed through our various channels.
All accepted manuscripts go through a professional editing process, including developmental editing, copyediting, and proofreading to ensure quality and clarity.
Whitaker House has an in-house design team that collaborates with authors to create attractive and market-appropriate book covers.
Yes, we provide marketing support to our authors. The full extent of author versus publisher contribution to marketing may be discussed in the contracting process.
Royalties are paid to authors according to the percentages negotiated in their contract with Whitaker House.
Author contracts outline the rights and responsibilities of both the author and publisher, including royalty rates, rights granted, and manuscript delivery timelines. We recommend that authors review contracts carefully and consult with a literary agent or attorney if needed.
We usually hold all language rights for our books. Whitaker House actively seeks opportunities to license foreign rights and translations. If you are interested in licensing our books in another language, please reach out to our customer service team through our contact form on the website.
Marketing & Publicity
Yes, we provide marketing support including press releases, social media promotion, and coordination with various media outlets. Authors are also encouraged to participate in marketing efforts.
Yes, we provide review copies to qualified bloggers, journalists, and media professionals. Please reach out to our customer service team through our contact form on the website to request copies.
Yes, we help connect authors to media outlets for interviews, book signings, and other promotions. If you would like to schedule an interview with an author, please reach out to our customer service team through our contact form on the website.